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AVADesk
🏥 AI Receptionist for Health & Wellness

Patient Care Starts Before They Walk In

Ava books appointments, collects patient intake, handles refill requests, and answers insurance questions 24/7, so your clinical team can focus on care, not calls.

First Month FreeSee Pricing

Sound Familiar?

Healthcare reception is overwhelmed everywhere. AVADesk takes the phone off their plate.

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Reception Overwhelmed With Calls

Your front desk is checking in patients, processing health cards, and answering the phone simultaneously. Something gets missed: and it's usually the caller.

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Appointment No-Shows

Without timely reminders, 20–30% of booked appointments don't show. That's revenue gone and a practitioner sitting idle.

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After-Hours Patient Calls

A patient wants to book a massage or ask about their physio appointment. They call after 5 PM, get voicemail, and book somewhere else by morning.

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New Patient Info Takes Forever

Getting health card numbers, referral details, and reason for visit from every new patient ties up your front desk before the appointment even starts.

How Ava Helps Your Clinic

PIPEDA-compliant, patient-focused, and built for the realities of Canadian healthcare.

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Appointment Scheduling

Ava books appointments in real time with the right practitioner, physio, massage, chiro, or RMT, checking availability and sending instant SMS confirmations.

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New Patient Info Collection

Ava collects health card number, date of birth, referral source, and reason for visit during the call, so your practitioner has context before the patient arrives.

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Insurance & Coverage Q&A

Ava answers questions about which provincial plans and extended benefits you accept, what services are covered, and whether a referral is needed.

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SMS Confirmations & Reminders

Every booking gets a confirmation text with appointment details. Reminders go out before visits to keep no-show rates down across your entire clinic.

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Cancellations & Rescheduling

Patients call to cancel or move their appointment. Ava handles it on the spot, updates the calendar, and sends an updated confirmation, no front desk involvement.

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Multilingual Support

Ava speaks 30+ languages, essential for diverse urban Canadian communities where patients need to communicate health concerns in their first language.

Hear It in Action

A new patient registers with Ava, from first call to confirmed appointment with SMS confirmation sent.

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Ava: AI Receptionist

● Live Call

Caller

Hi, I'm looking to become a new patient. I have a referral for physiotherapy: lower back pain.
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Welcome. We'd be happy to help. Our physiotherapist Sarah Chen has availability this Thursday at 2 PM or next Monday at 10 AM. Which works better for you?

Caller

Thursday at 2 PM.
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Great choice. Can I get your full name and provincial health card number?

Caller

Lisa Nguyen, OHIP number 1234-567-890.
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Thank you, Lisa. Who referred you. Your family doctor or another provider?

Caller

My family doctor, Dr. Patel.
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Noted. And a phone number for your confirmation text?

Caller

905-555-0211.
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You're booked for Thursday at 2 PM with Sarah Chen. I'll send a confirmation text with the clinic address. Please bring your health card and referral letter. See you Thursday, Lisa.

Real Scenarios, Real Results

How AVADesk supports your clinic through the busiest and most critical moments.

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Busy Clinic Morning

It's 8:30 AM and your waiting room has six patients, the phone is ringing, and your receptionist is processing a health card. Ava handles every incoming call: books new patients, answers coverage questions, and captures messages. Your staff focuses on the people in front of them.

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After-Hours Booking

A patient calls at 7 PM wanting to book a massage before the long weekend. Ava checks RMT availability, books the slot, collects their info, and sends a confirmation text. You start Tuesday with a full schedule, no morning callback needed.

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New Patient Registration

A new patient calls to book their first chiropractic visit. Ava books the slot, collects their health card and reason for visit verbally, and sends a confirmation text. When they arrive, your chiropractor already has the context they need.

< 1s
average answer time, no patient left on hold
24/7
availability for bookings and questions
35%
fewer no-shows with SMS reminders
100%
of calls answered, zero sent to voicemail

Simple, Transparent Pricing

No hidden fees. Pay only for what you use.

Starting at $45/mo

150 AVA Credits included at $0.30/AVA Credit

See Full PricingGet 150 Free AVA Credits

150 free AVA Credits · All features · No credit card required

Need campaigns and outbound AI? See AVA Engage →

Frequently Asked Questions

Everything you need to know before getting started.

Is AVADesk PIPEDA-compliant for handling patient information?
Yes. All patient data is encrypted, stored on Canadian servers, and handled in accordance with PIPEDA. We recommend reviewing our Data Processing Agreement with your privacy officer.
Will Ava give medical advice to patients?
No. Ava books appointments, collects administrative information, and answers configured FAQs. She does not diagnose, recommend treatments, or interpret symptoms. For clinical questions, she directs patients to speak with their practitioner.
Can Ava handle a clinic with multiple practitioners and specialties?
Yes. Each practitioner gets their own availability and specialty profile. Ava routes callers to the right person based on reason for visit, referral type, or preference. Works for family health teams, multi-specialty clinics, and group practices.
What patient information does Ava collect during the call?
Ava collects name, phone number, health card number, date of birth, referral source, and reason for visit, all verbally during the conversation. Your team has the basics before the patient arrives.
What happens if a caller has a medical emergency?
Ava is configured to recognize emergency keywords and immediately directs the caller to call 911 or go to the nearest emergency department. She does not attempt to manage medical emergencies.

Ready to Give Your Reception Team a Break?

First month free. 150 AVA Credits. No credit card required.

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