🔧 AI Receptionist for Home Services & Trades

Never Miss an Emergency Call Again

Ava answers every call when you're on the job: triaging emergencies, capturing quote requests, and booking service calls so your crew never loses a lead.

First Month Free See Pricing

Sound Familiar?

Every trades business deals with these problems. Most just accept them. There's a better way.

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Can't Answer Mid-Job

You're on a roof, under a sink, or rewiring a panel. The phone rings. You can't answer. That caller doesn't leave a voicemail, they call the next contractor on Google.

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Emergency Calls After Hours

A burst pipe at 2 AM doesn't care about business hours. Without 24/7 answering, that panicked homeowner calls your competitor who picks up.

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Quote Requests Hit Voicemail

Potential customers leave a voicemail, you call back the next morning, and they've already hired someone else. Warm leads go cold fast in the trades.

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Seasonal Demand Spikes

First freeze of the year, spring thaw, or a major storm: call volume spikes 5x overnight. No staff to answer means lost jobs when you need them most.

How Ava Helps Your Trade Business

Built for the realities of field service: emergencies, off-hours calls, and seasonal surges.

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24/7 Emergency Dispatch

Ava triages urgency on every call, burst pipes, no heat, power outages: and can page your on-call tech immediately while keeping the homeowner calm.

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Quote Request Capture

Ava collects the full job scope: type of work, property address, size, timeline, and contact info. Your team gets a complete lead brief, not a half-heard voicemail.

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Job Scheduling

Book service calls and estimate appointments in real time against your team's calendar. No back-and-forth, no double bookings, instant confirmation.

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SMS Follow-Up

After a call, Ava sends the client a confirmation text with appointment details, your company info, and what to expect: professional from the first touchpoint.

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Service Area Verification

Ava asks for the property postal code and confirms whether it falls within your service area before booking, no more wasted drives to out-of-zone jobs.

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Lead Qualification

Ava qualifies callers by job type, ownership status, and timeline. Your team only talks to real prospects, not renters who need landlord approval or tire-kickers.

Hear It in Action

A real emergency call: a burst pipe at 11 PM, handled by Ava from triage to dispatch.

Ava: AI Receptionist

● Live Call

Caller

I think my pipe burst: there's water coming through the ceiling. I need someone now.

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I hear you, let's get someone to you right away. Can you tell me your address?

Caller

It's 47 Elm Crescent, Mississauga, L5B 3K2.

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Got it: that's in our service area. Is the water actively flowing, or has it slowed down? And do you know where your main water shutoff is?

Caller

Still flowing. I don't know where the shutoff is.

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Okay. I'm flagging this as an emergency and notifying our on-call plumber right now. While I do that. Your shutoff is usually in the basement near the water meter. Can you look while I get you booked in?

Caller

Okay, I'll look. How fast can someone get here?

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Our tech is currently 20 minutes away. I've got you booked as our next emergency call. What's the best number to reach you? I'll have the technician text you when they're 5 minutes out.

Caller

905-555-0143, thank you so much.

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You're all set. Our plumber will text 905-555-0143 when they're en route. Help is on the way. You've got this.

Real Scenarios, Real Results

How AVADesk saves the job and the client in everyday trades situations.

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Plumber On a Job

It's 11 AM, your plumber is replacing a water heater, and three calls come in. Ava answers all three, triages urgency, books two service calls for tomorrow, and dispatches the emergency to another tech. Not a single lead lost.

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HVAC Emergency at Midnight

It's -20°C in January and a family has no heat. They call at midnight. Ava answers immediately, captures the address and details, pages your on-call tech, and keeps the family informed with an ETA. No voicemail, no panic.

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Spring Rush for Landscapers

April hits and suddenly everyone wants a quote. Call volume triples. Ava handles every inquiry, collects property details and preferred timing, and queues them for your estimator. You walk in Monday morning to a full quote schedule.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

100%

of emergency calls captured and triaged

24/7/365

Never closed

Simple, Transparent Pricing

No hidden fees. Pay only for what you use.

Starting at $45/mo

150 AVA Credits included at $0.30/AVA Credit

See Full Pricing Get 150 Free AVA Credits

150 free AVA Credits · All features · No credit card required

Need campaigns and outbound AI? See AVA Engage →

Frequently Asked Questions

Everything you need to know before getting started.

How does Ava know if a call is a true emergency?

Ava is trained to identify emergency keywords and escalating urgency: burst pipes, gas smells, no heat in winter, flooding, electrical hazards. When she detects a genuine emergency, she flags it, notifies your on-call contact immediately, and keeps the caller calm with practical guidance while the tech is dispatched.

Can Ava handle multiple trade types: plumbing, HVAC, electrical?

Yes. You configure Ava with your service list: each service type, its typical scope, pricing range, and scheduling constraints. If you offer multiple trades, Ava routes the caller to the right team or books appropriately based on job type.

How does service area filtering work?

Ava asks for the caller's postal code and checks it against your configured service zones. If it's outside your area, Ava lets the caller know politely and can suggest they contact a local provider: protecting your team's time.

Can Ava give quote estimates over the phone?

Ava can provide ballpark ranges if you configure them: for example, 'drain clearing typically runs $150–$300 depending on access.' For precise quotes requiring a site visit, she captures the full job scope and schedules an estimate appointment.

How does Ava dispatch to the right on-call technician?

Ava integrates with your on-call rotation or can be set up to notify a specific contact (text, call, or both) when an emergency is flagged. Your dispatch workflow stays the same, and Ava just handles the client side of the call first.

Ready to Stop Losing Jobs to Voicemail?

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