A
AVADesk
🌡️ AI Receptionist for HVAC Companies

Answer Every Emergency Call, Even at -30°C at Midnight

Ava captures emergency service calls 24/7, dispatches your techs, fills your maintenance schedule, and follows up on quotes, so no job is ever lost to voicemail.

First Month FreeSee Pricing

Sound Familiar?

Every HVAC company faces these challenges. There's a better way.

❄️

Polar Vortex Call Surge

When a January cold snap hits Ontario or Alberta, your phone rings off the hook. You can't answer every call: and each missed one is a lost service call worth $200–$800.

🔥

Summer AC Emergency Calls

A heat dome hits in July. Dozens of people call about failed AC units. Your team can't answer them all in real time: and frustrated customers book your competitor.

🌙

After-Hours No-Heat Emergencies

A furnace dies at 11 PM with a family inside and -20°C outside. Your voicemail doesn't help them. A competitor who answers gets the job.

📅

Seasonal Maintenance Scheduling

Spring AC tune-ups and fall furnace checks are high-value, predictable revenue. But filling that maintenance schedule requires dozens of outreach calls you never get to.

How Ava Helps Your HVAC Business

Purpose-built features for Canadian HVAC companies, from emergency calls to seasonal maintenance.

📞

24/7 Emergency & General Answering

Every call answered in under 1 second, during a -30°C cold snap at midnight or a 40°C heat dome afternoon.

📅

Service Call & Install Booking

Book emergency service calls, maintenance visits, and new equipment installs with real-time availability. Dispatches to your team instantly.

🚨

Emergency Triage & Dispatch

Ava identifies no-heat and no-cool emergencies, prioritizes them in your queue, and alerts your on-call technician immediately.

💬

Quote Follow-Up

After a service visit, Ava follows up with customers who received install or replacement quotes: increasing your close rate without cold calling.

🔔

Seasonal Maintenance Recall

Ava contacts your customer list each spring and fall to book furnace and AC tune-ups: filling your maintenance calendar automatically.

📊

Lead Capture & Analytics

Every call logged with job type, urgency, and disposition. See your busiest hours, peak seasons, and conversion rates in your dashboard.

Hear It in Action

A no-heat emergency call on a January night in Ottawa: handled in under 60 seconds.

A

Ava: AI Receptionist

● Live Call

Caller

Hi, our furnace just stopped working. It's -18 outside and we have two young kids.
🤖
I understand. That's an emergency. I'm prioritizing this now. Are you getting any heat at all, or is the furnace completely off?

Caller

Completely off. No ignition.
🤖
Got it. I've flagged this as a priority emergency. Our on-call technician is available and I can dispatch them to you within 2 hours. Can I get your name and full address?

Caller

Dave Marchetti, 47 Rideau Crescent, Ottawa.
🤖
Thank you, Dave. I've dispatched the call. You'll receive a text confirmation shortly and a call from the technician when they're 30 minutes away. Is anyone in the home requiring urgent warmth in the meantime?

Caller

We're managing with space heaters.
🤖
Good: keep them going. The technician should arrive between 9 and 11 PM. We'll take care of you tonight.

Real Scenarios, Real Results

How AVADesk keeps HVAC companies running at full capacity across every season.

❄️

No-Heat Emergency at Midnight

A furnace quits at midnight in January. Ava answers instantly, identifies it as emergency priority, dispatches your on-call tech, texts the homeowner an ETA, and logs the job, all before a human is involved.

🔔

Fall Furnace Tune-Up Campaign

Every September, Ava contacts your customer list to book fall furnace checks. Your maintenance calendar fills up before the first cold snap hits, generating thousands in predictable revenue.

💬

Quote Follow-Up

A homeowner got a furnace replacement quote last week but hasn't responded. Ava follows up with a friendly text and call, answers questions, and books the installation, closing jobs your competitors miss.

93%
of callers prefer speaking to Ava over leaving voicemail
< 1s
average answer time
3x
more emergency calls captured vs voicemail during cold snaps
24/7/365
Never closed

Simple, Transparent Pricing

No hidden fees. Pay only for what you use.

Starting at $45/mo

150 AVA Credits included at $0.30/AVA Credit

See Full PricingGet 150 Free AVA Credits

150 free AVA Credits · All features · No credit card required

Need campaigns and outbound AI? See AVA Engage →

Frequently Asked Questions

Everything you need to know before getting started.

Can Ava handle emergency no-heat calls and dispatch a technician automatically?
Yes. You configure your emergency protocol, and Ava identifies priority calls (no heat, no AC in extreme temps) and immediately notifies your on-call tech via SMS or your dispatch system.
Does AVADesk integrate with field service software like ServiceTitan or Jobber?
AVADesk integrates with Google Calendar and Calendly. For ServiceTitan, Jobber, and Housecall Pro, use our webhook API to push job requests and sync technician availability.
Can Ava book installs vs service calls with different lead times?
Yes. You configure appointment types with different durations and booking rules. Service calls might book same-day while installs require 3-day notice, and Ava handles the logic.
How does Ava handle seasonal surges in call volume?
Ava scales infinitely. There's no "busy" or "on hold." Every call is answered instantly regardless of volume, whether it's a cold snap or heat dome.
Can Ava follow up on outstanding quotes?
Yes. You can trigger outreach to customers with open quotes. Ava contacts them, answers questions, and books the job, significantly improving your quote-to-close rate.
We run an HVAC company with multiple service areas. Can AVADesk handle that?
Professional supports up to 20 phone numbers on a single account, great for businesses with multiple lines. For true multi-location management with separate configurations per branch and centralized analytics, AVA HQ (Enterprise) gives you a unified dashboard to manage every location from one login.

Ready to Capture Every Service Call?

First month free. 150 AVA Credits. No credit card required.

Get Started Free