๐Ÿ›ก๏ธ AI Receptionist for Insurance Brokers

Protect Your Book. Capture Every Lead. Renew Every Policy.

Ava qualifies new leads, books consultations, and handles policy inquiries 24/7, then runs the renewal campaigns and cross-sell sequences that protect your book of business and grow your AUM.

Sound Familiar?

Every broker loses business to these problems. The ones growing their book have fixed them.

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After-Hours Leads Go to Competitors

A homeowner just got a rate quote from your competitor and wants to compare. They call you at 9 PM, get voicemail, and end up going with who answered.

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Renewal Tracking is Manual and Error-Prone

Renewal dates scattered across spreadsheets and calendars. Clients slip through the cracks. A policy lapses and the client is furious, or gone.

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Claims Calls Disrupt Your Day

A client calls about a claim during your busiest prospecting hour. Ava handles the intake, documents the details, and routes it properly, without disrupting your flow.

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Cross-Sell Opportunities Missed

You know your auto client should have home insurance with you. But without a systematic outreach process, those conversations never happen.

How Ava Helps Your Insurance Brokerage

From new lead qualification to claims intake, built for Canadian insurance brokers and the regulatory landscape they navigate.

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24/7 Lead Qualification

Every inbound lead answered instantly. Ava qualifies coverage type, current carrier, renewal date, and budget, so you get warm, pre-qualified leads, not cold callbacks.

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Consultation Booking

Ava schedules new client consultations and annual review calls directly into your calendar. Clients get an SMS confirmation and a reminder before the call.

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Claims Intake

Ava handles initial claims calls, collecting the incident details, policy number, and contact info, and creates a structured ticket for your team to follow up.

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Policy Q&A

Coverage questions, deductible reminders, what's included and excluded, Ava handles the common questions that eat up your day.

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Appointment Reminders

Automated reminders before scheduled consultations and review calls. Reduce no-shows and keep your pipeline moving.

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Lead & Renewal Analytics

Track inquiry sources, consultation conversion rates, policy renewal status, and cross-sell pipeline, all in your AVADesk dashboard.

๐Ÿš€ AVA Engage

Retain and Grow with Automated Campaigns

Policy renewals, cross-sell sequences, and annual review outreach, Ava handles the follow-up cycle that most brokers run manually.

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Policy Renewal Campaigns

Ava reaches clients at 60, 30, and 7 days before renewal, by call or SMS, to confirm details, answer questions, and lock in the renewal before they shop around.

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Cross-Sell Sequences

Client has auto but not home? Ava identifies the gap and runs a personalized outreach campaign, relevant timing, clear value prop, and a direct booking link for a review call.

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Annual Review Reminders

Ava proactively schedules annual review calls with every client, building the relationship, uncovering coverage gaps, and preventing attrition.

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Referral Nurturing Campaigns

New referrals get a warm outbound call from Ava within minutes of submission, before they forget or find another broker.

Hear It in Action

A home insurance inquiry handled from first question to booked consultation.

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Ava: AI Receptionist

โ— Live Call

Caller

Hi, I'm looking to get a quote on home insurance. We just bought a house.
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Congratulations on the new home! I'd be happy to help get you set up. A few quick questions, what city is the property in, and is it a detached, semi-detached, or condo?

Caller

It's in Mississauga, detached, about 2,400 square feet.
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Great. Do you have a current home insurance policy we'd be replacing, or is this your first?

Caller

First time as a homeowner, yes.
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Perfect. Our broker can put together a few competitive options for you. Would you like to book a 20-minute call to go through coverage options and get a firm quote?

Caller

Yes, that would be great.
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I have Thursday at 2 PM or Friday at 10 AM. Which works?

Caller

Thursday at 2 PM.
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Booked for Thursday at 2 PM. Can I get your name and best number for the confirmation?

Caller

David Kim, 905-555-0133.
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Thanks David! Confirmation text is on its way. Our broker will have a few quotes ready for your call Thursday. See you then!

Real Scenarios, Real Results

How AVADesk captures leads and protects your book in everyday brokerage situations.

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After-Hours New Lead

A homeowner calls at 8:30 PM wanting to compare rates after getting a competitor quote. Ava answers, qualifies their coverage needs, captures their renewal date, and books a consultation for Friday. You wake up with a pre-qualified lead, not a missed call notification.

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Claims Call During Prospecting

You're on a new business call when a client calls about a kitchen fire claim. Ava answers, collects all the incident details and policy info, creates a structured ticket, and sends the client a confirmation text. Your prospecting call continues uninterrupted.

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Cross-Sell Discovery

Ava flags during a renewal call that a client has auto but no home insurance. She asks a qualifying question, gets interest, and books a review call. That's a cross-sell conversation that never would have happened without a system.

๐Ÿš€ AVA Engage
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Renewal Retention Campaign

You have 180 auto policies renewing in the next 30 days. Ava calls each client 3 weeks out, confirms details, answers basic questions, and flags anyone considering shopping around for your team to handle personally. Retention improves measurably.

93%
of callers prefer speaking to Ava over leaving voicemail
< 1s
average answer time
85%
of routine policy questions handled without broker involvement
24/7/365
Never closed

Simple, Transparent Pricing

No hidden fees. Pay only for what you use.

AVA Receptionist
$45/mo

150 AVA Credits included ยท $0.30/AVA Credit

  • โœ“24/7 AI call answering
  • โœ“Appointment booking
  • โœ“SMS conversations
  • โœ“Lead capture & analytics
Get 150 Free AVA Credits
Receptionist + Engage
$450/mo

1000 AVA Credits included ยท $0.45/AVA Credit

  • โœ“Everything in Receptionist
  • โœ“SMS & email campaigns
  • โœ“Outbound AI calling
  • โœ“Instagram & Facebook DM auto-reply
  • โœ“AVA HQ multi-location dashboard
Explore AVA Engage

Additional phone numbers: 20 AVA Credits/mo each. See full pricing โ†’

Frequently Asked Questions

Everything you need to know before getting started.

Can Ava handle sensitive coverage questions?
Ava is configured to answer common policy questions accurately and naturally. For complex coverage decisions or binding questions, she routes the caller to a licensed broker while capturing all the context.
Is client data handled in compliance with insurance privacy regulations?
Yes. All data captured by Ava is handled in compliance with PIPEDA and applicable provincial regulations. Data is encrypted, stored securely, and never shared with third parties.
Can AVA run policy renewal campaigns for our brokerage?
Yes. AVA Engage is built for high-volume relationship follow-up like renewal campaigns. Configure multi-touch sequences (60/30/7 day), segment by policy type, and let Ava handle the calls and replies while your team focuses on complex cases.
Can Ava handle claims intake?
Yes. You configure your claims intake protocol in AVADesk, Ava walks callers through the required information, documents everything, and creates a structured ticket for your claims team.
We have multiple broker offices. Can AVADesk manage all of them?
AVA Engage includes AVA HQ, a centralized dashboard for managing multiple offices. Each location gets its own configuration and analytics while you manage campaigns and billing from one place.

Ready to Stop Losing Leads and Renewals?

First month free. 150 AVA Credits. No credit card required.

Get Started Free