Zero Missed Support Calls. Zero Missed New Business.
Ava handles after-hours outages, creates support tickets, qualifies new business leads, and runs the contract renewal campaigns that protect your MRR, all without adding headcount.
Sound Familiar?
Every MSP and IT services firm deals with these. The ones scaling efficiently have solved them.
After-Hours Outages With No Response
A client's server goes down at 11 PM on a Friday. They call your main line. Voicemail. They post about it on LinkedIn and start looking at competitors.
New Business Calls Missed
A prospect from a referral calls during your helpdesk shift. Nobody picks up. They Google 'managed IT' and find your competitor's Google Ads.
Repetitive Tier-1 Questions
Password resets, VPN help, printer issues, 'How do I share a file?', your engineers spend 30% of their day on calls that an AI could handle.
Contract Renewals Tracked Manually
Contract renewal dates scattered across notes and calendar reminders. A contract lapses. The client quietly goes to another MSP during the confusion.
How Ava Helps Your IT Services Business
From after-hours outage handling to new business qualification, built for Canadian MSPs and IT service companies.
After-Hours Emergency Routing
Ava assesses the urgency of every after-hours call. Critical outages get escalated to your on-call engineer immediately. Non-urgent tickets are logged for morning.
Support Ticket Creation
Every support call results in a structured ticket, client, issue description, priority level, contact info, pushed to your PSA tool via webhook.
New Business Lead Capture
Ava qualifies new business inquiries: company size, current IT setup, pain points, and budget. Your sales team gets warm leads with pre-qualification context.
Tier-1 FAQ Handling
Password reset procedures, VPN connection guides, common printer issues, Ava handles the scripted calls your team answers repeatedly every day.
Meeting & Call Reminders
Automated reminders before scheduled onboarding calls, QBRs, and new client meetings. Reduce no-shows and keep your account management calendar on track.
Service Desk Analytics
Track call volume by client, ticket creation rates, after-hours escalation patterns, and new business pipeline, all in your AVADesk dashboard.
Grow MRR with Smart Outreach Campaigns
Contract renewals, upsell campaigns, and maintenance notifications, Ava keeps your accounts engaged and your MRR protected.
Contract Renewal Campaigns
Ava reaches out 90, 60, and 30 days before contract expiry, by call or SMS, to confirm renewal, flag issues, and prevent contracts from quietly lapsing.
Cybersecurity Upsell Campaigns
Have clients on basic support? When new threats make the news, Ava runs a targeted campaign, personalized to their industry, with a clear upgrade path and booking link.
Maintenance Window Notifications
Broadcast planned downtime or security patch windows to all affected clients via SMS, and let Ava handle the 'Is this affecting us?' calls automatically.
New Service Launch Campaigns
Launching a new managed service or cloud migration offering? Ava introduces it to your existing client base, segmented by industry, size, or current service tier.
Hear It in Action
An after-hours support call handled from first contact to logged ticket.
Ava: AI Receptionist
● Live Call
Caller
Hi, this is Mark from Westside Accounting. Our server is down and nobody can access the file share. It's 7 PM, do you have after-hours support?Caller
Whole office, 12 users. Can't access anything on the server.Caller
Yes, 416-555-0167, or my cell 416-555-0180.Caller
Actually, yes, someone installed Windows updates this morning.Real Scenarios, Real Results
How AVADesk keeps your service desk efficient and your clients confident.
After-Hours Critical Outage
A client's network goes down at 9 PM. Ava answers the call within 1 second, assesses the scope, creates a priority-1 ticket, and escalates to your on-call engineer, all before the client even considers posting on social media. They feel supported. The issue gets resolved.
New Business Inquiry During Helpdesk Shift
A CEO calls asking about managed IT services for their 40-person company. Your helpdesk team is handling support calls. Ava picks up the new business line, qualifies the prospect (current setup, pain points, budget), and books a discovery call for tomorrow. That's a new account that would have been missed.
Tier-1 Call Flood Monday Morning
Monday morning. 20 calls come in before 9 AM, mostly password resets and VPN issues. Ava handles 14 of them with scripted resolutions, creates tickets for the remaining 6, and your engineers start the week focused on real issues.
Year-End Contract Renewal Campaign
You have 65 contracts expiring in Q1. Ava calls each account contact 6 weeks out, references the contract by name, checks satisfaction, and secures verbal renewal commitment. Your sales team closes the paperwork. Churn drops significantly.
Simple, Transparent Pricing
No hidden fees. Pay only for what you use.
150 AVA Credits included · $0.30/AVA Credit
- ✓24/7 AI call answering
- ✓Appointment booking
- ✓SMS conversations
- ✓Lead capture & analytics
1000 AVA Credits included · $0.45/AVA Credit
- ✓Everything in Receptionist
- ✓SMS & email campaigns
- ✓Outbound AI calling
- ✓Instagram & Facebook DM auto-reply
- ✓AVA HQ multi-location dashboard
Additional phone numbers: 20 AVA Credits/mo each. See full pricing →
Frequently Asked Questions
Everything you need to know before getting started.
Can Ava integrate with our PSA tool like ConnectWise or Autotask?
How does Ava know which calls are critical vs. non-urgent?
Can AVA run contract renewal campaigns for our MSP?
Can Ava handle calls in both French and English?
We serve clients across multiple regions. Can AVADesk handle that?
Is client data handled securely?
Ready to Never Miss a Support Call or New Business Lead Again?
First month free. 150 AVA Credits. No credit card required.
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