Handle the Call Surge Without Adding Staff
Ava answers every call instantly, books appointments, shares wait times, and routes urgent cases, keeping your front desk focused on patients, not phones.
Sound Familiar?
Every walk-in clinic deals with these problems. Most just accept them. There's a better way.
Phones Ring Off the Hook
Monday mornings and cold-and-flu season crush your front desk. Patients on hold hang up and walk in: making your waiting room worse.
Repetitive Calls Eat Staff Time
"What are your hours?" "Are you accepting new patients?" "Do you need a referral?" These calls are constant and pull staff away from patients in the clinic.
Appointment No-Shows
A 15–25% no-show rate is common in Canadian family clinics. That's billable time gone, and patients who needed care not getting it.
After-Hours Patient Calls
Patients don't stop needing help at 5 PM. Without after-hours call handling, they default to walk-in clinics or the ER.
How Ava Helps Your Clinic
Purpose-built features for Canadian medical and walk-in clinics.
24/7 Call Answering
Every call answered in under 1 second. Ava handles volume surges so your staff can focus on patients in the room.
Appointment Booking
Ava books same-day, next-day, and follow-up appointments. She collects health card number and reason for visit during the call so your team is prepared.
SMS Confirmations & Reminders
Every booking gets a confirmation text. Appointment reminders go out before visits, reducing no-shows across your schedule.
Multilingual Support
Ava speaks 30+ languages, essential for diverse urban Canadian communities where newcomers rely on walk-in clinics.
PIPEDA-Compliant
All patient data handled per PIPEDA and applicable provincial health privacy laws. Data stored on Canadian servers.
AVA Hub | Walk-In Kiosk
Place a tablet in the waiting room for patient check-in. AVA Hub notifies clinical staff by SMS, manages a real-time waitlist, and reduces front desk congestion during peak hours.
Hear It in Action
A real conversation between Ava and a patient calling to book a same-day appointment.
Ava: AI Receptionist
● Live Call
Caller
Hi, I need to see a doctor today. Do you have any appointments?Caller
2 PM works. It's for a sore throat and fever.Caller
David Park, July 4 1990. Health card 1234-567-890.Caller
416-555-0192.Real Scenarios, Real Results
How AVADesk handles the most common challenges in Canadian medical clinics.
Cold & Flu Season Surge
January in Ontario: every family is sick and your phones are jammed. Ava handles the call volume, books appointments, answers clinic hours and directions questions, and keeps your front desk sane, without adding staff.
After-Hours Appointment Booking
A patient calls at 9 PM wanting to book a morning appointment. Ava checks availability, collects their health card and reason for visit, and sends a confirmation text. You start the day with the slot filled.
Prescription Refill Message
A patient calls to request a prescription refill. Ava captures the medication name, pharmacy, and patient details, then routes the message to your clinic for the doctor to review.
Simple, Transparent Pricing
No hidden fees. Pay only for what you use.
150 AVA Credits included at $0.30/AVA Credit
150 free AVA Credits · All features · No credit card required
Need campaigns and outbound AI? See AVA Engage →
Frequently Asked Questions
Everything you need to know before getting started.
Is AVADesk compliant with Canadian health privacy regulations?
Can Ava provide medical advice or triage decisions?
What patient information does Ava collect during the call?
What happens during a true medical emergency call?
Can Ava handle bilingual callers?
Ready to Tame Your Phone Lines?
First month free. 150 AVA Credits. No credit card required.
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