Keep Your Chair Full, Every Exam Room Every Day
Ava answers calls during exams, explains OHIP coverage, books appointments, handles optical inquiries, and sends annual recall texts, automatically.
Sound Familiar?
Every optometry clinic deals with these challenges. There's a better way.
Calls Lost During Exams
You're in a darkened exam room mid-procedure. The phone rings and the receptionist is helping a walk-in. That caller books elsewhere.
OHIP Coverage Confusion
"Does OHIP cover my eye exam?" The answer depends on age and medical status: and answering it 30 times a day eats your staff's time.
Frame & Contact Lens Inquiries
Patients call to ask about brands, pricing, and turnaround times. These calls are low-urgency but high-frequency and they pile up.
After-Hours Booking Requests
Patients want to book an eye exam at 8 PM when they remember their prescription is overdue. Your voicemail doesn't convert, your competitor's AI receptionist does.
How Ava Helps Your Clinic
Purpose-built features for Canadian optometry practices.
24/7 Call Answering
Every call answered in under 1 second. Ava handles the volume so your front desk can focus on patients in the office.
Eye Exam Booking
Book comprehensive exams, contact lens fittings, follow-up visits, and urgent eye concerns with real-time calendar availability.
OHIP Coverage FAQs
Ava explains OHIP eye exam eligibility: under 20, over 65, and qualifying medical conditions: consistently and accurately on every call.
Patient Info Collection
Ava collects insurance details, last exam date, and whether the patient is new or returning, all verbally during the call, so your optometrist is ready.
SMS Confirmations & Reminders
Every booking gets a confirmation text with appointment details. Reminders go out before visits to keep no-show rates down.
PIPEDA-Compliant
Patient vision and health data handled per PIPEDA and stored on Canadian servers.
Hear It in Action
A patient asks about OHIP coverage and books their eye exam.
Ava: AI Receptionist
● Live Call
Caller
Hi, I need to book an eye exam. Am I covered under OHIP?Caller
I'm 34. I have diabetes though.Caller
Yes, as soon as possible.Caller
Wednesday at 2.Caller
Alex Tremblay, health card 3456-789-012. Phone is 905-555-0188.Real Scenarios, Real Results
How AVADesk keeps optometry clinics fully booked all year.
Back-to-School Surge
Every August, parents call to book kids' eye exams before school starts. Ava handles the surge, confirms OHIP eligibility for under-20s, and books all available slots, without adding staff.
After-Hours Booking
A patient realizes at 9 PM that their prescription expired. They call, Ava answers, and books an exam for Thursday. You arrive in the morning to a new booking with no effort.
Urgent Eye Concern
A patient calls with sudden floaters. Ava identifies the urgency, offers your next available emergency slot, and for severe symptoms, directs them to the emergency department immediately.
Simple, Transparent Pricing
No hidden fees. Pay only for what you use.
150 AVA Credits included at $0.30/AVA Credit
150 free AVA Credits · All features · No credit card required
Need campaigns and outbound AI? See AVA Engage →
Frequently Asked Questions
Everything you need to know before getting started.
Can Ava explain OHIP coverage rules accurately for eye exams?
Can Ava handle contact lens and frame availability questions?
What patient information does Ava collect during the call?
Is patient health data stored in Canada?
How does Ava handle urgent calls about sudden vision changes?
Ready to Keep Every Exam Chair Booked?
First month free. 150 AVA Credits. No credit card required.
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