Handle Every Tenant Call. Fill Every Vacancy. Renew Every Lease.
Ava answers maintenance calls, handles tenant inquiries, and manages leasing leads 24/7, then runs the lease renewal campaigns and broadcast updates that keep your portfolio performing.
Sound Familiar?
Managing dozens or hundreds of units at scale means these problems compound fast.
Maintenance Call Floods
A pipe bursts Friday night. 40 tenants call. Your on-call team is overwhelmed, calls pile up, and tenants get frustrated before anyone even picks up.
Leasing Leads Lost After Hours
A prospective tenant calls about a vacancy at 9 PM. They get voicemail and call the next listing they find. You lose the lead without ever knowing it happened.
Tenant Questions Clog Your Team
Half your team's day is spent answering the same questions: 'When is rent due?' 'Who do I call for maintenance?' 'What's the parking policy?' Ava handles all of it.
Lease Renewals Handled Too Late
Renewals get tracked manually in a spreadsheet. You reach tenants late, they've already started shopping, and you face unexpected turnover.
How Ava Helps Your Property Management Company
From maintenance intake to leasing leads, built for property managers across Canada.
Maintenance Request Intake
Ava logs every maintenance call, unit, issue description, urgency level, and creates a ticket in your system via webhook. Tenants get a confirmation number instantly.
Emergency Routing
True emergencies (water, fire, gas) get escalated to your on-call team immediately. Non-urgent requests are logged for the next business day. Ava knows the difference.
Leasing Inquiry Handling
Ava answers questions about available units, pricing, amenities, and pet policies, and books viewing appointments in real time.
Tenant Q&A
Rent due dates, parking policies, guest procedures, package pickup, Ava handles the repetitive questions your team answers dozens of times a day.
Viewing Reminders
Automated SMS reminders before scheduled unit viewings. Reduce no-shows and keep your leasing pipeline moving.
Portfolio Analytics
Track maintenance volume by property, leasing inquiry conversion rates, response times, and tenant satisfaction metrics, all in one dashboard.
Communicate at Scale with AVA Engage
Broadcast maintenance updates, send lease renewal campaigns, and reach your entire tenant base without clogging your phone lines.
Lease Renewal Campaigns
Ava reaches out to tenants 90, 60, and 30 days before lease end, with renewal terms and a one-click signing link. Reduce turnover before it starts.
Maintenance Update Broadcasts
Building-wide issue or planned outage? Ava sends a mass SMS to all affected units in seconds, and handles inbound questions automatically.
Vacancy Fill Campaigns
Unit available? Launch an Engage campaign to your active leads, collect pre-qualification info, and schedule viewings, filling vacancies faster.
Tenant Satisfaction Check-Ins
Ava sends periodic SMS check-ins to tenants, quick satisfaction surveys that surface issues before they become complaints or bad reviews.
Hear It in Action
A maintenance call handled from first contact to logged ticket.
Ava: AI Receptionist
● Live Call
Caller
Hi, this is unit 412. My bathroom faucet has been leaking for two days and it's getting worse.Caller
It's dripping from the tap constantly. Losing a lot of water.Caller
I'm home weekday mornings, before noon.Caller
No, that's all. Thanks.Real Scenarios, Real Results
How AVADesk handles the volume and complexity of property management at scale.
Friday Night Maintenance Flood
A heating system fails in your 120-unit building on a cold Friday night. 80 calls come in. Ava answers every single one, logs the ticket, confirms escalation to your HVAC contractor, and sends every caller a confirmation with a ticket number. Zero calls dropped.
After-Hours Leasing Lead
A prospective tenant calls at 8 PM about a vacancy they found online. Ava answers, provides unit details, qualifies their timeline and budget, and books a viewing for Saturday morning. Your leasing team wakes up with an appointment already on the books.
Repeat Tenant Questions
Ten tenants call on the 1st asking about their rent portal login. Ava answers each call instantly, provides the portal URL and reset instructions, and handles the conversation without tying up your leasing team.
Lease Renewal Campaign
You have 34 leases expiring in 60 days. Ava sends each tenant a personalized renewal offer via SMS, with updated terms and a digital signing link. 28 renew within 2 weeks. Turnover drops. Your leasing team didn't make a single call.
Simple, Transparent Pricing
No hidden fees. Pay only for what you use.
150 AVA Credits included · $0.30/AVA Credit
- ✓24/7 AI call answering
- ✓Appointment booking
- ✓SMS conversations
- ✓Lead capture & analytics
1000 AVA Credits included · $0.45/AVA Credit
- ✓Everything in Receptionist
- ✓SMS & email campaigns
- ✓Outbound AI calling
- ✓Instagram & Facebook DM auto-reply
- ✓AVA HQ multi-location dashboard
Additional phone numbers: 20 AVA Credits/mo each. See full pricing →
Frequently Asked Questions
Everything you need to know before getting started.
Can Ava handle maintenance calls for multiple properties?
Does Ava integrate with property management software like Buildium or AppFolio?
Can AVA send building-wide SMS broadcasts?
How does Ava handle true emergencies like fire or gas leaks?
We manage properties in multiple cities. Can AVADesk handle that?
Is tenant data handled securely?
Ready to Handle Every Tenant Call Automatically?
First month free. 150 AVA Credits. No credit card required.
Get Started Free