🧠 AI Receptionist for Therapists & Counsellors

Never Miss a Client Who Reached Out for Help

Ava answers calls during sessions, handles intake sensitively, books consultations, and routes crisis calls, so every person who reaches out gets a response.

First Month Free See Pricing

Sound Familiar?

Every therapy practice faces these challenges. There's a better way to handle them.

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Missed Calls During Sessions

You can't answer the phone mid-session. Clients in crisis or seeking help for the first time hang up. Reaching out again takes courage they may not find twice.

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Intake Calls Are Time-Consuming

Collecting presenting concerns, insurance info, and scheduling preferences for a new client takes 15–20 minutes: time you could spend with patients.

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No-Shows & Late Cancellations

A 50-minute therapy slot that goes unfilled costs your practice real money. Without reminders, cancellation rates run 20–30%.

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After-Hours Requests Pile Up

New clients often reach out in evenings or on weekends. Without a response, they move on to a therapist who picks up: or worse, don't seek help at all.

How Ava Helps Your Practice

Designed for the sensitivity and privacy needs of Canadian therapy and counselling practices.

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24/7 Sensitive Call Answering

Every call answered in under 1 second with warmth and discretion. Ava is trained to respond to mental health inquiries with empathy and care.

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New Client Intake

Ava collects presenting concerns, preferred modality, session format (in-person/virtual), insurance info, and availability, so you arrive at the first session prepared.

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Consultation Booking

Book free consultations and initial sessions directly on the call. Real-time calendar check, instant confirmation, no back-and-forth.

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Appointment Reminders

Automated SMS reminders 48 hours and 2 hours before sessions. Clients can confirm or cancel by text: reducing no-shows significantly.

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Crisis Protocols

When a caller is in distress, Ava immediately provides crisis resources including the 9-8-8 Suicide Crisis Helpline, and can transfer to emergency contacts. No caller in crisis is left without support.

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PIPEDA-Compliant Privacy

All intake data and call records handled per PIPEDA. Canadian server storage. Confidentiality is foundational, not an afterthought.

Hear It in Action

A new client reaches out about anxiety, from first call to booked consultation.

Ava: AI Receptionist

● Live Call

Caller

Hi, I'm looking for a therapist. Do you have availability?

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Hi, thank you for reaching out: that takes courage. We do have openings. Are you looking for individual therapy, couples, or something else?

Caller

Individual. I've been dealing with a lot of anxiety.

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I understand. Our therapists specialize in anxiety and are here to help. Would you like to start with a free 15-minute consultation to see if it feels like a good fit?

Caller

Yes, that would be great.

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Wonderful. I have openings Thursday at 11 AM or Friday at 2 PM. Which works better?

Caller

Thursday at 11.

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You're booked for Thursday at 11 AM. I'll send you a confirmation text. The session can be by phone, video, or in person. Which would you prefer?

Caller

Video is fine.

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Perfect. You'll receive a link in your confirmation. We look forward to connecting with you Thursday.

Real Scenarios, Real Results

How AVADesk supports therapists and counsellors every day.

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Late-Night First Outreach

Someone gathers the courage to call for help at 10 PM. Ava answers warmly, captures their info, books a consultation, and confirms it by text. They wake up with an appointment, not a void.

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No-Show Prevention

Ava sends reminders 48h and 2h before each session. Clients can cancel or reschedule by text, giving you time to fill the slot. Practices report up to 50% reduction in same-day cancellations.

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Full Practice? Still Captured.

Your practice is full but someone calls needing help. Ava takes their details as a new lead and lets them know you will reach out when a spot opens. No caller left without a response.

93%

of callers prefer speaking to Ava over leaving voicemail

< 1s

average answer time

50%

reduction in session no-shows

24/7/365

Never closed

Simple, Transparent Pricing

No hidden fees. Pay only for what you use.

Starting at $45/mo

150 AVA Credits included at $0.30/AVA Credit

See Full Pricing Get 150 Free AVA Credits

150 free AVA Credits · All features · No credit card required

Need campaigns and outbound AI? See AVA Engage →

Frequently Asked Questions

Everything you need to know before getting started.

How does Ava handle callers who are in crisis?

Ava is configured with your crisis protocol. If a caller expresses suicidal ideation or immediate risk, she immediately provides the 9-8-8 Suicide Crisis Helpline number, encourages calling 911 if in immediate danger, and alerts your on-call contact if configured.

Is client intake data stored securely and in Canada?

Yes. All data is stored on Canadian servers in compliance with PIPEDA. We recommend consulting your provincial regulatory college (e.g., CRPO in Ontario) for any additional obligations.

Can Ava screen for clinical fit without making clinical decisions?

Yes. Ava can ask your configured intake questions (presenting concern, therapy goals, past therapy history, modality preference) and pass that to you before the consultation. She doesn't make clinical assessments.

Does Ava work with Jane App or other practice management tools?

AVADesk integrates with Google Calendar and Calendly natively. For Jane App, Psychology Today, or SimplePractice, you can use our webhook integration to sync availability.

Can Ava communicate in languages other than English for diverse clients?

Yes. Ava supports 30+ languages and auto-detects the caller's language. This is particularly valuable in diverse Canadian cities where access to therapists who speak your language is limited.

Every Person Who Reaches Out Deserves an Answer

First month free. 150 AVA Credits. No credit card required.

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