Every Pet Call Answered. Every Appointment Booked.
Ava answers every inquiry, books appointments, triages urgent calls, and runs the vaccination reminder and wellness campaigns that keep your exam rooms consistently full.
Sound Familiar?
Every busy veterinary practice deals with these. The top clinics have addressed them.
Calls Missed During Appointments
You're doing a full wellness exam and the phone rings 4 times. Staff is occupied with check-ins and payments. Those callers find another vet.
Urgent Call Triage is Stressful
A panicked pet owner calls about a dog that ate something toxic. The front desk is checking in a patient. Delays in assessing urgency can have consequences.
Vaccination Reminders Are Inconsistent
Reminder cards go out late or not at all. Pets fall behind on vaccines. When owners finally realize, they sometimes go to the vet nearest to them, not you.
New Patient Intake Takes Too Much Time
First-time callers with basic intake questions occupy your front desk for 10 minutes, time that could be spent on in-clinic patients.
How Ava Helps Your Veterinary Clinic
From urgent triage to wellness scheduling, built for veterinary practices across Canada.
24/7 Call Answering
Every call answered in under 1 second. Pet emergencies at 9 PM get the same quality response as a Monday morning wellness call.
Urgent Call Triage
Ava uses your configured triage protocol to assess urgency, vomiting, toxin ingestion, difficulty breathing, and either books an emergency slot or guides the owner to your emergency clinic partner.
Appointment Scheduling
Book wellness exams, vaccinations, dental cleanings, and specialist consultations in real time, with confirmation texts sent to the owner automatically.
New Patient Intake
Ava collects the pet's name, species, breed, age, and owner contact info on the call, your team has the profile ready before the first visit.
Appointment Reminders
Automated SMS reminders before every appointment. Reduce no-shows and late cancellations, and give yourself time to fill gaps.
FAQ Handling
Vaccination schedules, flea/tick prevention, spay/neuter timing, dietary questions, Ava handles the common questions that your front desk answers dozens of times a day.
Keep Pets Healthy with Proactive Campaigns
Vaccination reminders, wellness check campaigns, and seasonal health alerts, Ava keeps your exam rooms booked and pet owners informed.
Vaccination Reminder Campaigns
Ava automatically reaches out when a pet's vaccines are coming due, personalized by pet name, vaccine type, and overdue status. No more manual reminder cards.
Annual Wellness Check Campaigns
Pets overdue for their yearly exam get a warm personal text from Ava, with a direct booking link and a reminder of what the wellness visit covers.
Seasonal Health Campaigns
Spring tick prevention, winter dental month, summer heat safety, Ava broadcasts timely health reminders to your entire patient base, driving bookings for seasonal services.
Instagram & Facebook DM Auto-Reply
Every 'Do you see rabbits?' DM gets an instant, friendly reply from Ava, species you treat, availability, and a booking link for new patients.
Hear It in Action
A new patient inquiry handled from first call to booked wellness appointment.
Ava: AI Receptionist
● Live Call
Caller
Hi, I just adopted a 10-week-old puppy and I need to get her vaccinations started. Do you take new patients?Caller
She's a Golden Retriever mix.Caller
Yes please. What do you have this week?Caller
Friday at 10.Caller
Sarah Mitchell, and her name is Maple.Real Scenarios, Real Results
How AVADesk keeps your clinic running smoothly in real veterinary situations.
Urgent Triage During Appointments
A dog ate an unknown amount of xylitol gum and the owner calls in a panic. Your front desk is occupied. Ava answers within 1 second, uses your triage protocol to assess urgency, and directs the owner to come in immediately. No delay. No panic. Right outcome.
New Puppy Inquiry During Peak Hours
Saturday morning. Three wellness calls and a new puppy inquiry come in simultaneously. Ava handles the puppy inquiry, collects all intake info, books the first vaccination appointment, explains what to expect, while your team handles the check-ins.
Common FAQ Deflection
15 callers a day ask about your spay/neuter process, vaccine schedules, and parasite prevention protocols. Ava handles every one of these with accurate, configured information, freeing your front desk for complex cases.
Annual Vaccination Reminder Campaign
You have 340 patients overdue for at least one vaccine. Ava texts each owner by name, 'Hi Sarah, Maple is due for her Rabies and DHPP', with a direct booking link. 120 appointments scheduled in one week.
Simple, Transparent Pricing
No hidden fees. Pay only for what you use.
150 AVA Credits included · $0.30/AVA Credit
- ✓24/7 AI call answering
- ✓Appointment booking
- ✓SMS conversations
- ✓Lead capture & analytics
1000 AVA Credits included · $0.45/AVA Credit
- ✓Everything in Receptionist
- ✓SMS & email campaigns
- ✓Outbound AI calling
- ✓Instagram & Facebook DM auto-reply
- ✓AVA HQ multi-location dashboard
Additional phone numbers: 20 AVA Credits/mo each. See full pricing →
Frequently Asked Questions
Everything you need to know before getting started.
Can Ava handle urgent and emergency calls correctly?
Does Ava integrate with veterinary practice management software?
Can AVA run vaccination reminder campaigns for our clinic?
We have multiple veterinary clinic locations. Can AVADesk manage all of them?
Is pet owner data handled securely?
Ready to Keep Every Exam Room Full and Every Pet Healthy?
First month free. 150 AVA Credits. No credit card required.
Get Started Free